Issue Three · Correspondence desk
Write to the studio, plainly
Tell us what your team is struggling with, which chapters of the work feel relevant and when you would like to begin. A short, direct note is more useful than a long brief, and we will reply with a scope rather than a brochure.
Three questions we hear most
Before you write
How quickly will we hear back?
We reply to every enquiry within two business days, usually sooner. If your note describes a live problem, say so in the subject line and we will move it to the front of the queue. There is no automated responder; a person at the studio reads the message and answers it.
Do you work with organisations outside Canada?
Yes. The studio is based in Owen Sound, Ontario, and works remotely with teams across North America and Europe. Workshops are run online with a shared drawing surface, and where a full-day session benefits from being in one room we will travel. Time zone differences are planned for in the scope.
What should we include in a first message?
Describe the product or service, the people who use it and the problem you can see from the inside. Mention which of the six chapters feels closest to the need, the rough timeframe and who will be the internal owner. You do not need a budget figure to begin the conversation, although it helps us propose a realistic scope.
Prefer to read the method first? The full service index explains every chapter in detail.
Open the service index →